Many who order our meat-completer products are introducing homemade food to their pets for the first time. While most pets enjoy the taste of food made with our products, we cannot guarantee that your pets will like it, as it is with any new food. For many, it is more about learning that the new, homemade food IS food. We provide many educational and information resources on our website to help ensure your pet's successful transition to the new food. Due to these factors, we do not accept returns.
For international customers, if you opt to return the product rather than pay additional customs, VAT, or additional shipping fees charged by your local carrier, we will refund your money less any shipping fees we are charged for the product's return on the condition that the product arrive intact, in condition for resale.