Return Policy

We do not accept returns. Many who order our meat-completer products are introducing homemade food to their pets for the first time. While most pets enjoy the taste of food made with our product, we cannot guarantee that your pet will like it. For many, it is more about learning that the new, homemade food IS food. We provide many educational and information resources on our website to help ensure your pet's successful transition to the new food. We have samples of EZComplete fur Cats and EZComplete fur Dogs available so the products can be sampled before purchase of larger quantities. Instructions to order a sample are in the FAQ drop-down menu. IF YOU ORDER THE PRODUCT AND CHANGE YOUR MIND you can refuse delivery of the package. When we receive the returned "refused delivery" package with shipping package unopened and intact, we will refund your money for the product.



For international customers, if you opt to return the product rather than pay additional customs, VAT, or additional shipping fees charged by your local carrier, we will refund your money less any shipping fees we are charged for the product's return on the condition that the product arrive intact, the  box or padded envelope unopened.