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Samples |
Samples are typically shipped once per week, usually on Monday or Tuesday. They're sent in a USPS First Class envelope. There is a small fee to offset our cost. Confirmation of payment is your Paypal receipt. PayPal does not have the ability to print First Class envelopes, therefore you will not see a change in shipping status and Food Fur Life receives too many requests for samples to provide individual order or shipping confirmations. If you have not received your sample within 15 days, please feel free to reach out to us via email to inquire. We log all shipments, but samples do go missing from time-to-time. Thank you. (Please note store orders are completely different as order and shipping notifications are sent automatically and as Priority Mail is used, you receive a package tracking number).
To request a sample:
1) Please make a payment via PayPal to our email address: service@foodfurlife.com
Please note this is service@foodFURlife.com That is FUR life, not FOR life.
If PayPal responds that this address is unknown, please simply make sure you have entered it correctly. What PayPal means is that this email address is not in your contacts or on the list of places you've done business with before. If you are sure you've entered the address correctly, you can choose to make the payment.
2) In the notes to seller, specify which product you are ordering: if for a cat or a dog.
Limit:
CATS: one sample per household without contacting us first. The sample packet balances 4.5 ounces (128g) of boneless meat and makes 6 ounces of food. Please follow the instructions we send with the samples to properly prepare and introduce EZComplete to your cat(s). One sample makes enough food to trial with 2 adult cats (assuming you will follow the introduction instructions sent with the sample). If you need more than that, email service@foodfurlife.com to discuss your situation.
DOGS: one sample per household without contacting us first. The sample packet balances 8 ounces (226.8g) of boneless meat and makes 10 - 11 ounces of food. Please follow the instructions we send with the samples to properly prepare and introduce EZComplete to your dog(s). One sample makes enough food to trial with one small to medium sized adult dog (assuming you will follow the introduction instructions sent with the sample). If you need more than that, email service@foodfurlife.com to discuss your situation.
Costs (USD$):
U.S. $1.00
Canada US$1.50
European Union / United Kingdom US$2.50
All other international sample requests US$2.50
Unfortunately, we are unable to send samples to Australia or Taiwan. Outside of these locations, we ship the sample packet worldwide (first class). Please note we do have distributors in Hong Kong and Singapore, please contact us for information.
Thank you for your interest!
Please note: At Food Fur Life, we feel strongly that transitioning your pet to a healthy, homemade diet is a commitment. Many are transitioning older animals, and as we frequently discuss, some pets (especially cats) do not recognize the new raw or home cooked food AS food. Compared to most commercially available canned or kibble pet foods, homemade food (no matter how it smells to us) has a very different smell, taste, texture and temperature than food to which they are accustomed. It is very much like asking an older person that has never eaten anything other than out of a bag, box or can to start eating fresh fruit and salad. And for our older pets, even if they took to the new food right away, their bodies would be in great upheaval with a rapid switch. While many pets do enjoy food made with the EZComplete premix right out of the starting gate and have no transition issues, some resistance to the new food format is normal. This is why we have resources dedicated to helping you achieve a successful transition. These include:
How To Slowly and Properly Introduce the New Food Made with EZComplete fur Cats
How To Transition to the New Food Made with EZComplete fur Cats
How To Transition Your Cat to Timed Meals
How To Transition Your Dog to the New Food Made with EZComplete fur Dogs
We also make ourselves available by email and phone.
Please note: At Food Fur Life, we feel strongly that transitioning your pet to a healthy, homemade diet is a commitment. Many are transitioning older animals, and as we frequently discuss, some pets (especially cats) do not recognize the new raw or home cooked food AS food. Compared to most commercially available canned or kibble pet foods, homemade food (no matter how it smells to us) has a very different smell, taste, texture and temperature than food to which they are accustomed. It is very much like asking an older person that has never eaten anything other than out of a bag, box or can to start eating fresh fruit and salad. And for our older pets, even if they took to the new food right away, their bodies would be in great upheaval with a rapid switch. While many pets do enjoy food made with the EZComplete premix right out of the starting gate and have no transition issues, some resistance to the new food format is normal. This is why we have resources dedicated to helping you achieve a successful transition. These include:
How To Slowly and Properly Introduce the New Food Made with EZComplete fur Cats
How To Transition to the New Food Made with EZComplete fur Cats
How To Transition Your Cat to Timed Meals
How To Transition Your Dog to the New Food Made with EZComplete fur Dogs
We also make ourselves available by email and phone.