Food Fur Life continues to ship on time (within one to two business days), as per our shipping FAQs. We prepare packages for shipping typically in the evening, as pick-ups are the following morning.
But the United States Postal Service is experiencing delivery delays due to the impact of covid-19. Fulfillment is located in northern New Jersey, and all packages are shipped via USPS Priority Mail. There have been staff outages at many sorting facilities across the country, and the main sorting facility of the USPS in northern New Jersey is no exception. This has contributed to slower delivery times.
U.S. Domestic Delivery
Further, the USPS Priority Mail system relies heavily on plane transport for the typical delivery time of 2 – 3 days depending on location. Clearly this ability for packages to travel by plane has been severely impacted in this environment. Most packages are now on the road. This means that packages seem to “disappear” from the system, sometimes for several (or more) days while “in transit to the next facility.” Neither Food Fur Life NOR the USPS has more information than that until the package is scanned in at the main sorting facility of the package’s destination.
As we have noted on the shipping FAQ page of our website, we have suspended service to Australia. We will re-evaluate this when international shipping returns to more normal processing procedures.
Packages to Canada, Europe, Hong Kong and Japan are still shipping though delivery times may be delayed.
However, the USPS has suspended delivery to many countries. The full list of suspended services is available here: https://about.usps.com/newsroom/service-alerts/international/welcome.htm
We thank you for your understanding during these extraordinary times. And of course, we hope all of our pet parents and furry family members are healthy and stay safe!
Safeguarding the health and well-being of our customers (and their pets!) is of paramount important to us at Food Fur Life.
You, our valued customers, depend on our feeding solutions for your pets and our support in that process. We want to assure you we are taking utmost care with our product during storage, packing and shipping, as is our manufacturer when it is time to restock.
We are truly fortunate as we were really well positioned coming into the economic and social changes that occurred due to the arrival of the novel coronavirus here in the U.S.
You can rest assured we are taking every possible step to provide uninterrupted supply and to ensure your safety in the process. We hope that by doing our part, we're minimizing the negative effects of COVID-19 during this trying time.
We are monitoring developments as they evolve and taking the appropriate steps — consistent with government and healthy authority guidance — to help and support the ongoing wellbeing of everyone across the business and in our broader communities.
Thank you for your trust and confidence in Food Fur Life.
Stay safe, we wish only the best for you, your loved ones and your communities!